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DESCRIPTION:\n\nThis one-day Conflict Management training course is designe
 d to teach you how to handle conflict situations and difficult people. \n\
 nThis practical course willhelp managers interact with people in such a wa
 y as to improve productivity and create a good atmosphere. Conflict manage
 ment is a way of 'nipping the problem in the bud' by defusing the situatio
 n early\, before it has time to develop into a battle of wills. The soluti
 on is to become a 'rational conflict manager'\, learning how to manage con
 flict situations logically\, confidently and quickly. \n\nThe training sty
 le is practical\, interactive and keeps the delegates involved throughout 
 the whole training. You will find the practical step-by-step methods so he
 lpful\, you willbe able touse them immediatelyon your return to work. Conf
 lictManagement Course Overview: \n\nResolving conflicts that may be based 
 on poor communication.The need to act from professional principles\, not y
 our feelings or mood.The need for clear communication to avoid miscommunic
 ation and misunderstands.Conflict resolution requires clear language\, and
  the accurate use of words.Focus on what CAN BE DONE\, not on what cannot 
 be done.Distinguish between legitimate criticism and negative cynicism.How
  to improve your listening skills.Managing confrontational situations.The 
 need for praise and appreciation. \n\nThis course has been approved by the
  ILM and is CPD accredited. \n\nCompletion of this course will allow deleg
 ates to apply for an ILM certificate of attainment\, for a small additiona
 l payment. \n\nThis course is also available as a live\, online course and
  in-house.
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DTSTAMP:20210228T093642Z
DTSTART:20201209T090000
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SUMMARY:Conflict Management Training
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