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DESCRIPTION:\n\nOn this comprehensive course delegates willcover the six ma
 jor skills sets relating to first line management: The six must-have skill
 s sets for the first line manager are: Setting realistic and optimistic go
 als\, communicating with confidence and clarity\, time management and prio
 ritisation skills\, managing conflicts and arguments\, managing your own s
 elf (self-confidence\, self discipline\, self-esteem\, self-awareness)\, i
 nspiring the rest of the team to move forward together\, (ie leadership sk
 ills.) \n\nThe comprehensive study programme enables participants to set a
 nd achieve their management goals\, communicate better with the team and t
 heir superiors and manage time more effectively. Following their attendanc
 e\, participants will be confident in dealing with conflict situations and
  difficult people and will truly inspire their team to grow and to stay po
 sitive. First Line Managers Training Course Overview \n\nHow can you get t
 he best performance from the team? \nThe six major management skill sets \
 nMaking SMART target work for you \nThe importance ofclear instructions \n
 Why you should use numbers to clarify your message \nThe proper and improp
 er use of humour \nHandling difficult people \nUse only factual\, not emot
 ional language \nPreparing your message in advance \nDistinguish between r
 easons and excuses \nWhen to compromise and when not to \nTime management 
 training \nHow to prioritise correctly \nThe difference between busy-work'
  and being 'productive' \nHandling interruptions and distractions \nHow to
  delegate effectively \nDevelopingconcentration and focus \nCreating a pos
 itive team atmosphere \nHow to keep the conversations productive \nThe con
 tinuous improvement formula \nGivingconstructive criticism \nTurning negat
 ive situations into positive ones \nAction planning  
DTEND:20210120T163000
DTSTAMP:20210228T101520Z
DTSTART:20210120T090000
LOCATION:
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SUMMARY:First Line Managers Training Course
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