First Line Managers Training Course

On this comprehensive course delegates will cover the six major skills sets relating to first line management: The six “must-have” skills sets for the first line manager are: Setting realistic and optimistic goals, communicating with confidence and clarity, time management and prioritisation skills, managing conflicts and arguments, managing your own self (self-confidence, self discipline, self-esteem, self-awareness), inspiring the rest of the team to move forward together, (ie Leadership skills.)

The comprehensive study programme enables participants to set and achieve their management goals, communicate better with the team and their superiors and manage time more effectively. By the end of the two training days, participants will be confident in dealing with conflict situations and difficult people and will truly inspire their team to grow and to stay positive.


Day One - Morning
  • How can you get the best performance from the team?
  • The Six Major Skill Sets of management
  • SMART Targets
  • How to give clear instructions
  • The importance of using numbers to clarify the message
  • The proper and improper use of humour
Day One - Afternoon
  • How to handle difficult people
  • Don't get emotional, use only factual language
  • Prepare your message in advance
  • Distinguish between reasons and excuses
  • When to compromise and when not to
  • Action plan
Day Two - Morning
  • Time and task management training
  • Use the 'deadline' and the 'value' of the task to prioritise properly
  • Distinguish between 'busy-work' and being 'productive'
  • The P List: Planning, prioritisation, preparation and prevention
  • Handling interruptions and distractions
  • Proper delegation
  • How to better concentrate and focus
Day Two - Afternoon
  • Positive team atmosphere
  • How to keep the conversations productive
  • The five-part continuous improvement formula
  • The opposing five-part failure formula
  • How to give constructive criticism
  • Turning negative situations into positive
  • Action plan, final summary close

All delegates receive a certificate of attendance. 

Date: Monday 24 September 2018

Time: 09:00 - 16:30

Cost: 1020.00

Contact Person: N/A

Phone Number: 01452 856091