Handling Difficult People (One-day course)

Handling Difficult People Course Overview

• Intellectual conflict based upon difference of opinion.
• How to get the best from any situation.
• Exploring three fundamentals: clarity, rationality, positive emotions
• How to ask the right questions.
• Distinguishing between critical thinking and negativity.
• Using positive suggestions.
• Behavioural conflict based on bad conduct.
• Avoiding anger and upset.
• Replace with logic and reason.
• Don't emotionalise, rationalise.
• Using objective language.
• Distinguish reasons from excuses.
• Using proper body language and correct voice tones.
• Why praise and appreciation is important.
• Proposing corrective response and gain commitment to change.