Handling Difficult People (one-day course)

Handling Difficult People Course Overview

  • Intellectual conflict based upon difference of opinion.
  • How to get the best from any situation.
  • Exploring three fundamentals: clarity, rationality, positive emotions
  • How to ask the right questions.
  • Distinguishing between critical thinking and negativity.
  • Using positive suggestions.
  • Behavioural conflict based on bad conduct.
  • Avoiding anger and upset.
  • Replace with logic and reason.
  • Don't emotionalise, rationalise.
  • Using objective language.
  • Distinguish reasons from excuses.
  • Using proper body language and correct voice tones.
  • Why praise and appreciation is important.
  • Proposing corrective response and gain commitment to change.

Date: Monday 28 September 2020

Time: 09:00 - 16:30

Cost: 540.00

Contact Person: N/A

Phone Number: 01452 856091