BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ddaysoftware.com//NONSGML DDay.iCal 1.0//EN BEGIN:VEVENT DESCRIPTION:\n\nOnline Professional Development Training Course Overview (f ull course): \nSetting SMART goals \nCommunicating with clarity \nHow to use positive language \nHandling difficult people \nManaging conflict and difficult conversations \nUsing objective language \nBeing assertive not a ggressive \nHow to delegate effectively \nHandling distractions and interr uptions \nDevelop a positive mental attitude \nContinuous improvement \nUn derstanding the role of failure in success \n\nThis course will teachyouh ow to get the best performance from yourself and others. DTEND:20201130T163000 DTSTAMP:20210228T095101Z DTSTART:20201130T090000 SEQUENCE:0 SUMMARY:Online Professional Development Training (2 day virtual training co urse) UID:23674ddc-3ab5-4697-b60f-2f37c32ccf3a END:VEVENT END:VCALENDAR