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DESCRIPTION:\n\nThis one-day course focuses on how to obtain the best possi
 ble performance from your staff\, particularly how to improve the performa
 nce of individuals who are currently under-performing. This course will sh
 ow you how to communicate with those individuals\,criticing their performa
 nce without attacking them personally. Learn to distinguish between their 
 reasons and excuses\, followed by getting their commitment to a higher sta
 ndard of performance. \n\nManagement performance must be seen to be consis
 tent and fair to all staff. This is achieved through communicating with th
 e individuals to get them to change their behaviour and todirect their foc
 us where it should be. Performance Management Training Course Overview  \n
 Getting the best from yourself and others. \nDeveloping your performance m
 anagement skills. \nWhy clear\, unambiguous communication is vital. \nSett
 ing and communicating goals. \nHow to ensure criticism is not destructive.
  \nUsing affirmative language to give instructions. \nDistinguish between 
 critic v cynic. \nHandling emotions. \nUse factual language\, not opiniona
 ted language. \nCorrecting inappropriate behaviour. \nGaining agreement to
  the correct behaviour \nHow to distinguish reasons from excuses. 
DTEND:20200921T163000
DTSTAMP:20210228T084903Z
DTSTART:20200921T090000
LOCATION:
SEQUENCE:0
SUMMARY:Performance Management Training
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